Box Office

01892 678 678

Open Monday - Saturday, 10am - 3pm

Online Booking

Find Us

Trinity Theatre
Church Road
Tunbridge Wells
Kent, TN1 1JP

Privacy Policy

Trinity Theatre and Arts Centre Ltd will be what’s known as the ‘Controller’ of the personal data you provide to us. Trinity Theatre’s legal basis for processing this information is its legitimate interest. We will ensure it is used and stored in accordance with the EU General Data Protection Regulation (EU 2016/679) and the Privacy and Electronic Communication Regulations (2003).

What data do we ask for?

We may ask you for the following data

  • Your name and contact details, postcode, age
  • Health information relevant to the service we provide (i.e. hearing impairment, mobility issues, dietary preferences)
  • Email address
  • Your payment details
  • Information to enable us to claim gift aid
  • Information about what you think of our services


When do we ask for this data?

We may ask you for this data in the following instances. When you;

  • Use our website,, to purchase tickets or products
  • Visit or phone our box office, to purchase tickets or products
  • Subscribe to our mailing list
  • Complete one of our webforms or surveys
  • Purchase a membership from us
  • Donate to our organisation
  • Submit an application for employment
  • Join the team


Information may also be collected from the following sources:


  • Through your IP address when you visit our website
  • Through cookies on our website (see our Cookie Policy below)
  • Via publicly available sources of information (Google, Companies House, Charities Commission, information published in articles/newspapers)
  • Through social media channels (Facebook, Twitter, Linkedin, NextDoor,  and Instagram)
  • Employment application forms and/or CVs you submit to us

We also collect and track anonymised data on our social media audiences to better understand the groups of people who engage with us online.


How do we process this data?

When you book tickets online, data is shared between Trinity Theatre, SagePay (payment gateway), and Spektrix (ticketing platform) in order to process the transaction. Where patrons have opted to provide their details for mailings, data will be shared with DotDigital (our email partner). If you have completed a webform or google survey for us, your data will be shared with Google.

For more information, please see their privacy notices here:


What other information do we process about you?

  • Information you make publicly available, for example from social media
  • Demographic information such as information about the area where you live and the people who live there
  • Purchase history
  • Membership history
  • Donation history
  • Project participation history
  • Email communication history, as well as whether you opened/clicked the email
  • CCTV images that are reviewed after any security incidents


This is not an exhaustive list and we may retain different types of information for different individuals based on the service we are providing and the way they interact with our organisation.


In the context of you submitting an application for, or taking up employment with us; or us approaching you for a position, we may also collect sensitive personal data relating to you, including:


  • Racial or ethnic origin
  • Physical and mental health
  • Trade union membership


How we use information about you

We use your data for the following:

  • Personalise your experience of our website and/or communications you receive from us.
  • Record who has given money or services to us so that we can tell them how their money has helped us and others, and to claim GiftAid where possible.
  • Manage our organisation effectively and continually improve what we do.
  • Inform future programming of events including better understanding of our audiences
  • Build a customer record to help us process future orders more effectively
  • To provide you with a more personalised experience during your visit
  • Better understand the demographics of our patrons and others, if subscribed to our mailing list.
  • To prevent and detect crime


We may share information about you with other third-party organisations where necessary to provide you with the previously outlined services and to support our other activities described. We may be obliged by law to provide information to law enforcement agencies when requested.

Use of anonymised data and cookies 

Cookie Policy

A cookie is a small file sent to your computer and stored in your web browser when you visit a website. Whenever you visit the same website again, the information stored in the cookie can be retrieved to notify the website of your previous online activity.

Cookies help you get the best out of our website and help us provide you with a more customised service. For example, we use cookies to keep track of your basket when you purchase items on our site as well as to identify how the website is being used and what improvements we can make. A cookie cannot give us access to your computer or to information beyond what you provide us.

What type of cookies do we use?

First party cookies

First party cookies are set by our website and are required to perform basic functionality, such as retaining your selected tickets in the basket whilst you move around our website.

First party cookies support the functionality on our website, including:

  • Making our shopping basket and checkout work
  • Keeping your place in the queue during busy sales periods
  • Determining if you are logged in or not
  • Remembering your display preferences such as colours, text size and layout


There is no way to prevent these cookies being set other than to not use our site.


First party performance cookies are set to collect visitor statistics, such as how many people have visited our website, what type of technology they are using, how long they spend on the site, what pages they look at and so on. These programs also tell us how people reached our site (from a search engine, for example) and whether they have been here before. This helps us to improve our website.

You can opt out of being tracked by Google Analytics performance cookies across all websites here.


First party functional cookies support how a website operates. For example, by identifying a user’s device on a unique but anonymous basis, a website can identify the user’s language preferences and whether to display the website in desktop or mobile format.


Third party cookies

Third party cookies are hosted by an alternative domain to the one the user is visiting.

Third party advertisement cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies.

You can learn more about online advertising at Your Online Choices, including opting out of almost all advertising cookies. Opting out of these cookies does not mean you won’t see adverts any longer; simply that they will not be tailored to you.

We host the Facebook Pixel on our website. This pixel allows us identify and advertise to groups of Facebook and Instagram users via those platforms. This helps us see how people engage with the content on our website and if they purchase a ticket as a result of clicking on a Facebook or Instagram ad.

While it is not possible for a Facebook or Instagram user to block adverts on the platform entirely, you can change what types of adverts you see and the information Facebook uses to target you with adverts.

You may still see adverts from us on Facebook or Instagram after you change your preferences if you sit within some of Facebook’s anonymised interest based groups. You can learn more about your Facebook advertising settings here.

We use a third-party provider, Google Analytics, to provide us with anonymised data about how our website is viewed. For more information on how they handle your data, please visit

When someone visits our website ( we use a number of third party services to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, types of devices used, and length of time on pages.


Cookie                                        Data Purpose
Universal Analytics (Google) _ga_gali_gat_UA-XXXX_gid These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, device used, where visitors have come to the website from and the pages they visited.


Altering your cookie settings

You can control most cookies through your web browser’s settings. Use the following links to find out how to change how your browser interacts with cookies across the web. It is possible using these links to delete any cookies your browser is currently storing. Please bear in mind this may cause our website not to function properly.

You can prevent the setting of cookies by adjusting the settings on your browser as explained above.



Trinity Theatre may wish to provide you with information about upcoming events and news within our organisation, as well as other services we, or partner organisations, may provide. If you would like to opt-out at any time from these communications, this can be done easily by clicking ‘unsubscribe’ on any email marketing communication we provide to you, or you can contact us via

N.B. Please allow for up 10 working days for this to be processed.

Storing and retaining your information

We will retain your personal information for no more than six years following its submission except in the instance in which:

  • You have continued to remain subscribed to our mailing list
  • You have purchased a membership from us which is still active

After six years, Trinity Theatre will anonymise or delete your personal data.

What are your rights

You should find it easy to access and amend the personal information that we hold on you, or request that we stop contacting you. It is your data and we want to make sure you feel in control of it.

You have the right to update or correct your details at any time. If you have an online account with us, you can amend your personal details and contact preferences at any time. Go to If you prefer, you can contact us by telephone, by email or by post using our contact details below.

Every email we send to you will include details on how to contact us and change your communications preferences or unsubscribe from future communications.

You have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office –

Further Information

Further information on data protection regulations and laws can be found here:

Requesting your information

You can request full details of personal information we hold about you under the Data Protection Act 1998, or, after 25 May 2018, The General Data Protection Regulation, by contacting us.

If you would like to know what information we hold about you or would like us to remove your information from our database, please contact us via

To assist us in this, you will need to let us know if you have ever:

  • Purchased a product or service from Trinity Theatre
  • Volunteered at Trinity Theatre
  • Worked at Trinity Theatre in any capacity
  • Served as a member of the board
  • Signed up for a mailing list


Please contact us with a description of the information you would like to see, together with proof of your identity.

Please be aware that if you want to make sure we do not contact you with marketing material we will need to store some information about you such as your email address in our marketing suppression records


We keep our privacy policy under regular review and will place any updates on this website. Please note that Trinity Theatre may update this notice in the following ways

  • To reflect changes in the organisation’s activities which may alter the data we hold about you and the way in which we use it
  • Change of our web address or hosting services
  • Alter the services we use to process your data
  • To reflect amendments to our policy following new government regulations or best practise.

This policy was updated on 22/05/2022 and is subject to review and change.